We will no longer have to explicitly request refunds: from next January 1st, if a train arrives late, Trenitalia will refund automatically (according to the usual plans), but only if the traveler bought the ticket through electronic channels. And there is one more novelty: electronic regional tickets can also be purchased at the ticket office.
There are, however, some “obscure” points: first of all, as Trenitalia explains to Ansa, the reimbursement will take place within 30 days of travel on the same payment instrument used for the purchase, while it is not clear whether any request for a bonus to be spent on a new ticket is automatic in the same way (now an explicit request must be made, but, via appthe bonus is issued immediately).
Furthermore, this method seems to be applied only for delays exceeding 60 minuteswhile (lower) compensation is also provided for delays of between 30 and 59 minutes which, according to the press releases, seem to be excluded from this innovation.
Probably everything will clear up.”online”.
Source: Ansa
