The patience of Italians harassed by call centers has found, at least on paper, a point of arrival. On March 27, 2026 the X House Commission (Production activities, commerce and tourism) concluded the exam in the representative office of Bills Decree (DL 21/2026)approving an amendment to the Consumer Code for counter wild telemarketing and teleselling.
They will be contracts for electricity and gas supplies signed over the telephone are legally void if the user has not expressed formal consent to the use of their data for commercial purposes. Energy companies will have to have mandatory telephone identification and Agcom will be able to order the blocking of lines used for unwanted calls. The burden of proof will also be reversed: it will be up to the seller to demonstrate the prior consent of the contacted user.
The amendment, first signatoryHon. Riccardo Zucconi (rapporteur in the Commission), introduces the ban on unsolicited outbound calls: «From today the paradigm is reversed – declared Zucconi – it will no longer be the citizen who will have to defend himself from harassing calls, but it will be the professional who will have to demonstrate the validity of the contact».
Asstel has sided against the changes, defining them as “discriminatory” towards telecommunications operators who also offer energy services, asking for a corrective sub-amendment. Users will be able to report violations to the Privacy Guarantor and to Agcom by indicating the number from which the call comes.
The decree is now being examined by the House. Here you can find the complete dossier.
Source: tipi.camer.it
