Arrive in a restaurant, browse the menu, choose what to take and refer the order to the waiter. So far everything is fine, all regular, except for a small detail: the wait becomes infinite and what you would like to eat turns into a chimera. What to do in this case? Can you get up and leave without paying?
The lawyer, as well as journalist and content Creator, Massimiliano Dona, president of the National Consumer Union (Unc), the first Italian Association to protect consumers, present since 1955 and with over 150 offices located on national soil, thinks clarity.
The lawyer replies
The answer to the initial question depends on the moment you decide to leave the place. If the customer has not yet ordered, he can go away without paying anything: in this circumstance, it would not be right that the covered is charged.
The situation changes in the event that the customer has already ordered. In this case, the contractual obligation has “perfected”, and to prevent it from being charged with what is ordered, the customer will have to adopt specific behavior:
At that point, if the established deadline was not respected, the customer can leave without paying what he ordered.
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